#141, 50, Muhak-ro 6-gil, Seongdong-gu, Seoul, South Korea, 04709
Frequently Asked Questions
If the question that you are looking for is not listed, please click on the button below and send us a question.
Although 80% of a skincare routine is similar for most clients, the customization that represents the last 20% makes all the difference between seeing average results and the WOW results.
If you'd like to discuss a skincare routine tailor made specifically for you, please click on the button below.
We offer a full 45 day money back guarantee, no questions asked. Simply return the used or un-used products and we will refund your purchase.
Please contact customercare@lovesaranghae.com to start the process.
All of our Saranghae and Orora products are safe for use during pregnancy or during your nursing period.
However, with any cosmetic, health and wellness product, we always advise you to consult your physician or health care professional prior to starting any new skincare or supplement routine.
Email is always our preferred method of contact. Please email us at customercare@lovesaranghae.com
You can also reach us through whatsapp. Directions are at the top of this page.
Please refrain from reaching out to us through instagram or facebook direct messaging because messages on social platforms get lost often.
Typically in North America, orders will be received between 3 to 7 business days upon order placement (depending on location).
We partner with DHL, UPS and USPS for deliveries and although they are reliable 99% of the time, shipments can get lost or delayed due to a myriad of reasons.
If you have not received your package within 8 business days, please check your tracking details and contact us at customercare@lovesaranghae.com.
We will promptly investigate and get you a resolution within 24 hours.
How you use our products best will vary depending on products, product bundles, your skin type, skin condition, skin needs and skin age.
Although 80% of a skincare routine is similar for most clients, the customization that represents the last 20% makes all the difference between seeing average results and the WOW results.
If you'd like to discuss a skincare routine tailor made specifically for you, please CLICK HERE.
