Frequently asked Questions

Find the answer to your bulb moment in our FAQ section

What results can I expect to see when using Saranghae?

You’ve probably seen them all over the internet and sometimes on late night TV. “You will look 10 years younger in only 5 days”. The old snake oil salesmen have turned into purveyors of “miracle” skin care products.

Saranghae will NOT promise you 20 years of wrinkles gone overnight because we know it doesn’t work that way. Saranghae gives you lasting, healthy and vibrant skin by creating an award winning routine that follows 3 clinically proven steps. We first heal your skin, then we support healthy skin cell regeneration and finally, protect your skin from further damage.

Here is what you can expect to see in the first 45 days of using Saranghae:

Day 1 to Day 15: Cleansing & Healing

To build a house, one must first clear the land and build a solid foundation. This is precisely what Saranghae’s first step does for your skin. Saranghae will cleanse your skin of free radicals that cause oxidative stress and start to repair the damaged elastin and collagen matrix deep inside your dermis layer.

In the first 15 days, you can expect your skin to feel clean, well hydrated and luminous. Depending on the initial damage to your skin, this step may take less or more than 15 days. To the naked eye, you may not see any visible changes, yet.

Day 15 to Day 30: Skin Cell Regeneration

Free radicals use skin cell membrane as “food” for proliferation which can lead to oxidative stress, which in turn can destroy skin cells. At this stage, Saranghae floods the deepest layers of your skin with antioxidants, amino acids and peptides with anti-elastase and anti-hyaluronidase properties. This will greatly inhibit free radical growth and support the skin cell’s natural ability to regenerate. The effect is a stronger and more elastic dermal layer which gives your skin that smooth and youthful look.

At this stage, you will start to see a decrease in fine line, wrinkles, sagging skin and age spots.

Day 30 to Day 45: Protecting your skin

Once the heavy lifting of healing and regeneration are under way the protective phase begins. Saranghae products will form a protective layer around the outer layer of the skin and penetrate deep to the cellular level. At the cellular level, the active botanical compounds continue to fight the production of enzymes, elastase and hyaluronidase. It also helps prevent oxidative stress from free radicals.

At this stage, the decrease in fine line, wrinkles, sagging skin and age spots are far more visible to the naked eye.

Day 45+: The Harmonious Balance

Aging is a fact of life for everyone and we know that no product can completely reverse the signs of aging over night, but we can dramatically alter the visible signs of aging (ex. wrinkles and age spots) and dramatically slow down the aging process. Saranghae greatly decreases the visible signs of aging and is clinically shown to slow down the aging process by up to 300%. The key is of course, is prevention and consistent usage of an effective anti-aging skin care routine. The best part is that the results will become more and more noticeable with time.

Award winning, Korean inspired Saranghae 5 Step Anti-Aging skin care routine is that once in a generation brand that will deliver the most effective results you’ve ever experience.

Try Saranghae and if you’re not convinced within 30 days, we will refund your full purchase price!

What Does Saranghae Mean?

Saranghae means "I Love You" in Korean. Saranghae was founded on the guiding principle of love. Love for our natural world, love for our fellow human beings and perhaps most importantly love for oneself. We believe it to be true, that everlasting beauty starts with love.


At What Age Does It Make Sense To Start An Anti-Aging Routine?

There is a certain point for all of us when the damage to our skin is almost irreversible. Hyaluronic acid which helps the cell structure retain moisture starts to decrease at the age of 18. Even if you haven’t started to see viable wrinkles in your early 20’s you can still be as risk for deteriorating cell structure. Ask any dermatologist and they will tell you that prevention starting from an early is age is the best defence.

You can start as early as 18 or as late as 65. For younger skin, Saranghae will nourish and protect those precious skin cells to help protect against damage. For older skin, Saranghae will heal, regenerate and protect to help dramatically decrease the visible signs of aging and slow down the aging process.


Why is the cream beige or skin tone in colour?

Psychologically, the color white gives us a feeling of purity and cleanliness and thus many cosmetics companies will bleach their creams to produce that white color. If you notice products that are truly natural or organic, you’ll notice that the colour is milky or off white. Saranghae’s creams and serum are beige or skin tone in color because that is the natural color of the Phellinus Linteus mushroom. We don’t bleach or colorize our products because that process diminishes the antioxidant effects of the ingredients.


Where is Saranghae Made?

Saranghae is formulated, manufactured and tested in our various facilities in South Korea. Our North American customer care team is located in Dallas, Texas and our warehouse & shipping facility is located in Los Angeles, California.


How will I know how to use my products?

All of our "how-to-use" instructions and videos are available on our tutorials page. You can also get tips, tricks and other great content by visiting our youtube page

We have a saying at Saranghae. “The process is just as important as the products”. In other words, following our step by step guidelines will make our 5 step Saranghae Anti Aging routine much more effective.


Is Saranghae only for Asian Women?

No, Saranghae is not made only for Asian skin types. In fact, our latest Saranghae formulations are made specifically with North American skin types in mind. Whether you have normal, sensitive, oily, dry or flaky skin Saranghae is formulated and thoroughly tested to work for you.

How did Saranghae get started?

Saranghae was founded by Ms. Min Jun Lee in a small village in Korea near the base of the legendary volcanic mountain called Halla. She started with herbs, plants and flowers that grew by the mountain used for traditional medicinal purposes which had been used and documented by her mother for decades. She discovered that with just the right concentrations and combinations, the essence of these plants nourished by volcanic soil had incredible anti-inflammatory, anti-oxidant and anti-aging properties. The idea for Saranghae was first born when Ms. Min Jun Lee first started by selling her mother’s homemade products in her dorm at UCLA. Within 2 years, her products became so popular she could no longer meet the demand. After moving back to Korea, owners of small Korean boutique shops began to hear about this natural skin formula that made women's skin of all ages and skin types healthy and radiant. For decades Saranghae was a small family run business only available exclusively to Asian women in the know. Saranghae’s new mission is to share the best of Korean Beauty with the world. Expansion into North America, Europe and the rest of Asia is currently under way with incredible initial success.

Where does Saranghae get their Ingredients?

Most of Saranghae's key ingredients are grown naturally around the base of the volcanic Halla Mountain or sourced from local farmers. We harvest them at specific times of day, week, month and year to ensure optimal potency and efficacy. This is the main reason why Saranghae only produces a certain number of jars per year. If our inventory for the year runs out, we don't manufacture more until the next harvest year. Our philosophy of love for our planet compels us to be environmentally responsible. We will not over harvest nor over produce our most precious resources. Environmental sustainability is part of our founding values. Saranghae only works with suppliers that pay a fair wage to employees and we never test on animals. Requirement for animal testing is the reason why Saranghae does not sell in China. This is the promise we made to our founder, and this is a promise we make to you.

How do I find out what my Skin Type is?

Please see our explore skin types section

Are Saranghae's Products Safe To Use While Pregnant?

Yes, our products are perfectly fine for use during pregnancy however we always suggest consulting your physician since pregnancy can heighten sensitivity in the skin.

Where Can I Buy Saranghae Products?

At this time, Saranghae’s full product line is available exclusively on our site with our introductory pricing. Head to our Products page to check out our great products and bundles!

Can I wear make up or an SPF lotion with Saranghae?

Absolutely you can wear makeup or UV protective SPF cream over Saranghae. Please use Saranghae first before applying makeup and please remember to thoroughly cleanse your face with the Nourishing + Moisturizing Cleanser at night to remove residue.

What is the Recommended Age Group?

We recommend Saranghae for all age groups over the age of 18. For mature skin, our innovative and award winning 5 step formulation will help stimulate collagen and elastin regeneration to greatly reduce fine lines and wrinkles. For younger skin, Saranghae will nourish the skin with life giving antioxidants and nutrients creating a protective layer that will keep your skin healthy, young and vibrant.

What does sustainable harvesting mean?

Saranghae only produces a set number of jars per year. If our inventory runs out for the year, we do not manufacture more until the next harvest year. Our philosophy of love for our planet compels us to be environmentally responsible. We will not over harvest nor over produce our most precious resources. Environmental sustainability is part of our founding values. Saranghae only works with suppliers that pay a fair wage to employees and we never test on animals. Requirement for animal testing is the reason why Saranghae does not sell in China. This is the promise we made to our founder, and this is a promise we make to you.

Who should be using Saranghae and will it work for me?

Our clinical tests and surveys show that more than 90% of men and women who have tried Saranghae have reported smoother, softer and firmer skin. Please visit our explore skin types section to see if your skin type will work with Saranghae.

Results may vary with individuals but you will definitely see a difference from Saranghae.

Why Saranghae?

The Saranghae 5 Step Anti Aging Skin care routine is the perfect combination of modern science and ancient healing arts. In short it’s highly effective at incredible value compared to other luxury skin care brands. Saranghae is absolutely confident that it will work for you and that is why we offer a full 100% Risk Free, Hassle Free Satisfaction Guarantee. If you don’t like our product for any reason at all, we will refund the full purchase price. Click here to learn more about our 30 Day Guarantee.

Can I buy Saranghae Products separetely or do they come as a Package?

Our mandate is to deliver results not to sell products. Saranghae is highly effective precisely because it is a comprehensive system. Hence for our first time customers that are purchasing direct from our e-commerce site, we ask that you start your experience by trying our comprehensive 5 step routine at a significant discount from retail pricing.

However, we recognize that over time, our customers will use some of the products more than others, therefore our existing customers can buy each item separately for the purposes of refills by contacting us directly or through the e-store.

Do you use Parabens, Pthalates or Test on Animals?

Absolutely not. Our products DO NOT contain formaldehydes, parabens or phthalates. Saranghae's active ingredients are derived from natural Asian botanicals. We never test on animals. In fact, requirement for animal testing is the reason why Saranghae does not sell to China.

I would love to review your products or collaborate on a project. How can I get in touch?

We love working with blogs, magazines and content creators! If you are interested in collaborating with us, please send all inquiries to marketing@lovesaranghae.com and someone will get back to you as quickly as possible!

I have Highly Sensitive and Reactive skin,Is Saranghae for me?

Saranghae works for most skin types, but some reactive skin types may show some adverse reactions. Please see our explore skin types section.

Why not separate day time and night time products?

Some brands will tell you that you need different products for different times of day but we believe in creating the best product at the best value to suit your day time and night time needs.

Your skincare routine should focus on creating good habits and using the system correctly, day or night. Our ingredients are effective and concentrated to give you maximum results with consistent use any time of day!

How Often Should I Apply My Elemental Essence Mask?

Korean facial sheet masks are one of the hottest trends in beauty and our Elemental Essence Mask has been a best seller since launching!

We recommend to use 1 mask per week as needed for a boost of moisture or even for some extra glow for a special event! Some customers do choose to use the mask multiple times a week. Because of our high concentration of active ingredients, we suggest using the masks 1 to a maximum of 3 times per week.